Apr
02
By Michael Brown
“Reach” means live, human-to-human phone communication with your intended prospect or customer. “Reach” is not necessarily a full marketing or sales conversation yet, but is at least a real-time exchange of words. Merely reaching b-to-b prospects and customers is one of the greatest challenges in phone-based marketing and sales. To wit:
On what portion of outbound calls do your callers reach their intended contact live? Is anyone at or above 50%? 25%? Who is in single-figures? How many attempts does it typically take to reach? How much does a reach cost? How many of you actually know?
Read more »
Oct
23
By Rob Macdonald
Voice mail is a wonderful convenience. Unless you are in sales. In that case, there is no voice mail. There is only voice jail. A place where no one ever returns your call. A place where you wait and you wait and you wait, while the game goes on without you. Until you pick up one of these:

To get out of voice jail and back in the game, flip over the card and read the five quick tips Robroy has printed on the back for you:
1. Expect to leave a message.
2. Know that your sole mission is to get a call back.
3. Plan what you will say.
4. Keep it short.
5. Practice on your own voice mail.
Think these rules don’t apply to you? Think you can just keep winging it and get all your calls returned? Then you might as well go back to jail. Go directly to jail. Do not pass go. Do not collect $200.
Aug
17
By Ken Thoreson
In the beginning, it was serious training. When I started in the tech sector many years ago, selling software/services/technology, I was lucky. The manufacturer that I worked had extended sales and product training resources, as well as active sales management that worked with small groups of salespeople. This was a sales-driven organization where you had to start fast, you could earn great money and you worked with sales professionals.I was hired out of college along with a batch of other youthful people, and that meant we all had to learn how to sell, how to convince much older individuals of our expertise and learn our solutions – in fact, we actually installed and trained our clients on the solutions! The most critical lessons we learned were during our Sunday night sales management training. Read more »
Jun
11
By Jenny Davis
I have session content on the brain right now. The Partner Event is coming up in September, and I’m working with our awesome crop of speakers (past and future) to create a line up that will knock your socks off.
I’ve been looking through content ideas and wanted to throw a few your way… Read more »
Jun
04
By Jenny Davis
I’m excited to share that registration for The Partner Event 2009 is now open!

Partners who attend the 2009 event will receive:
- Coaching from industry experts on sales, marketing, and leadership skills that will help them re-focus and implement key business strategies
- Tips from fellow Partners as to what is working in their own businesses to drive leads, sales, and customer references
- Insight from our Keynote Speakers as far as what the industry future holds and how to prepare for the coming change
- And – of course – more!
Register by June 15 and you’ll receive the Super Early Bird discounted registration for $450.
Click the “Register Now” icon above or check out The Partner Event page for more information.
Apr
24
By Jenny Davis
A Vietnamese Restaurant restored my faith in customer service. Read more »