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The News

Workplace 2.0: The New Reality

By Pam McGee

This Throwback Thursday article is from the Fall 2013 issue of The Partner Channel Magazine. Catch the most current issue for more great sales, marketing, and leadership tips!

It’s not about workspaces, hierarchy, benefits, pay, vacation time, promotions, or even titles anymore. The new workplace is different; however, different doesn’t mean deficient. Think about it – the world of work has access to more information 24/7, more diversity, more technology, more college graduates, more flexibility to work virtually, more generations in the workplaces, global span and local depth, broad and viral communication channels like social media, tele-presence workers, green and sustainability expectations (it’s no longer an option in most cases), highly educated customers, shifting healthcare needs and provisions, different buying habits and patterns (for heaven’s sake, more cars are bought on carsoup.com than at the local car dealer), on-demand TV (commercials are a thing of yesterday), on-demand information (who reads the paper…when you want information, you get it, you don’t let someone else determine it), and employees that are just not like they used to be or maybe just have a different way of thinking about their role in your company. With all that opportunity, how does a company successfully drive company performance, exceed customer expectations, and create a satisfied and engaged workforce?

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Partner News

By Jasmine McNellis

May 18, 2015eFolder, a leading supplier of business continuity and cloud file sync solutions for the IT channel, announced at the Autotask Community Live 2015 tradeshow a partnership with Replibit and general availability of eFolder BDR for Replibit. Bundling Replibit software and the eFolder Cloud, eFolder BDR for Replibit enables IT service providers to deliver a profitable, end-to-end business continuity service to their clients. eFolder BDR for Replibit is an image-based backup and disaster recovery service that captures backups of a server every few minutes and efficiently replicates those images to the eFolder Cloud, providing fast local or offsite recovery in the event of a server failure or site-wide disaster. For more information, please visit: www.efolder.net and follow us on Twitter: @eFolder.

May 18, 2015DQ Global® a leading provider of data quality software solutions, announced the launch of DQ Perfect & Merge™ On line for MS Dynamics CRM. Perfect & Merge™ Software is more powerful than the out-of-the-box duplicate detection in MS Dynamics CRM and allows for multi-record merge. DQ Perfect & Merge™ embeds directly into the MS Dynamics CRM On premise and now On line with a plugin which allows users to review and process duplicate records.

Are Your Customers Collecting Dust?

By Michelle Glennie

This Throwback Thursday article is from the Spring 2011 issue of The Partner Channel Magazine. Catch the most current issue for more great sales, marketing, and leadership tips!

What is a customer? According to Webster’s Dictionary, a customer is defined as one that purchases a commodity or service. When I think of this definition, I realize it’s truly how most companies treat their customers. When a sale is complete, our prospects become our customers and are entered into our enterprise resource planning (ERP), customer relationship management (CRM), or point-of-sale (POS) system as “customers”.  Depending upon the product or service that you sell, you may have some interaction with new customers for the first few days, weeks, or months.  Your customer service team may have in-depth knowledge about these customers during the initial phase of the relationship, but how much do you continue to learn about your customers after they get past the initial sale?  Are they  “collecting dust” in your database while you continue to work on new business?  If so, you may be missing a lot of opportunity.

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